Frequently Asked Questions

Everything you need to know about bringing comfort to your home.

How long will it take for my order to arrive?

Standard shipping typically takes 5-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.

What is your return policy for home decor items?

We offer a 30-day return window for most items in their original packaging. Please note that for safety and hygiene reasons, used bedding and candles cannot be returned.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary depending on the destination.

Are your products ethically sourced?

At The Commonfolk, we prioritize sustainability. We partner with artisans and manufacturers who follow fair trade practices and use eco-friendly materials whenever possible.

What should I do if my order arrives damaged?

If your item arrives broken or defective, please contact our support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement immediately.

Can I change or cancel my order after it has been placed?

We process orders quickly, but we offer a 2-hour window after purchase for any modifications or cancellations. Please reach out to our customer service team as soon as possible.